Okay. I have a blog so I can rant. I’ve stayed at many hotels in my lifetime. I make my reservation for the stay I plan to have. I show up, check in and go to my room. At the end of my stay I check out and receive my bill. I understand that I’ll be charged a fee or even a night’s stay if I don’t show up or cancel at the last minute. It’s the wonderful relationship I have with hotels. It works.
I tried something new on my last stay. I booked my reservation using the booking service on TripAdvisor. I was surprised to find out they charged the full stay on my card before I checked in! I know people pay in advance for cruises and tours. I usually don’t pay in advance for a hotel. What if I check out early? I’ve been charged for nights I might not use.
Here’s my biggest concern with this. Go watch Hotel Impossible. There are a lot of poorly managed hotels out there. If I arrive and the place is dirty, smelly, have critters or is in poor repair … I’m history! I’ll find somewhere else to stay. I’ll pay the price of a night stay if I need to. I don’t want to have to fight to get the cost of 2 or 3 day’s back when I didn’t stay 1 day.
I know this maybe petty for some. You might even call me naive for not knowing that booking sites do this. I definitely will view this as a lesson learned.
Don’t get me wrong. I love TripAdvisor for the information. I’ll just book future reservations somewhere else.
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